I will guide you in making the right choice based on a solution designed, using ITIL industry best practice, to help IT organizations and businesses focus on what is most important with top in class service delivery and customer satisfaction. In addition to supporting their daily service desk and ITSM business needs, like I said we are looking out for a solution that is based on ease of use, speed of provisioning, customer service, and with minimal cost impact on your pocket. Am not done yet as UI is of utmost importance, also it easily integrated with other business and IT third party systems.
We have felt the impact of COVID-19 and seen that it will affect how we work, at this point I will really want to usher you into the best way to manage your employees to get the best out of work will working from home temporarily or permanently as using the right ITIL compliant tool will mean that your employees are working on intelligent equipment and their problems will be quickly addressed and will not feel cut-off or abandoned during the work from home or remote work period
Make IT service management simple
Let us quickly make things simple here as we look at an ITSM Solution with intuitive intelligent service management solutions.
Smart and Intelligent for all IT related software, assets, and client support solution
Today consumers are becoming inpatient/intolerant of technologies that are unintuitive, and the incremental push solution rather than depth research and maturity of a solution. We are looking at solutions that are focus build based on the industry renowned best practices ITIL (industry best practices) to enable a business to achieve faster time to market value with ultimate workflows and process automation features.
What an ITIL based ITSM Solution must have
Empower your end-users
I have been an IT support engineer for over 4 years and most often trivial issues and redundant end-user requests cost me lots of time and energy. Though with eyes fixed on the bright side a rich wiki or knowledge-based solution can help eliminate this problem and be more productive with critical related issues.
Streamline Category Based Service Experience
With a universal catalogue service experience, it is possible to guide an end user easily to handpick best-case service requirement based on the well-modelled solutions like the e-commerce ecosystem.
Why pick one ITSM Solution Over Another
A tool that makes your IT Team Proactive than Reactive
I always wonder what and how possible it is to be proactive in my early days of IT Engineering but over time it became more clearer as we began to think/identification of futuristic or recurring issues and how to mitigate such even before it happens and so it is of utmost importance to be selective of the kind of tool you wish for trashing cost as the basis for picking a bad ITSM solution
Automate Repetitive Task
Oh, please do not make me do that 10 pain sticking steps again. It really becomes boring to do the same thing repeatedly, it is best to convert manual processes to a one-time automated workflow for a better and efficient IT team.
Effective multi-channel support
That one tool that can track, record, and prioritize your organization IT issues effortlessly and cover-up for issues raised through channels like email, phone, chat, self-service, or even a physical presence mode.
Review of Top IT Service Management (ITSM) Software 2021
Fresh service is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 40000 SMB, mid-market, and enterprise customers worldwide. Fresh service is designed, using ITIL best practice, to help IT organizations to focus on what is most important, exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Fresh service based on ease of use, speed of setup, customer service, and affordability.
Fresh service has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements and is easily integrated with other business and IT systems. Native integrations with several popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach. Fresh service is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 150000 businesses worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.